Services

What are you going to do differently tomorrow morning?

Successful change demands a holistic approach based on rigorous analysis and structured processes. Our approach to change ensures that the problem is well defined, the solution is realistic and sustainable, and the implementation is well executed.

When implementing change, we focus on the key foundations of organisational capability that will make change happen.

The Business Systems that sustain the organisation, supporting structures and enabling processes.

The People of the organisation who, through their skills and motivation enable business systems and technology to create value.

The Project Dynamics that are energised and controlled to deliver the required end-state that satisfies the need and drives performance.

The Technology that will really make the change work - it is important for both business management and IT management to understand the desired outcome, what technology can and cannot do to enable it, and how to run the implementation to achieve it.

As each change project has a unique set of requirements, the relative emphasis on each foundation element is scoped with the client during initial project planning.

Systems & Change

Effective organisations have a clear focus on outputs and processes and the supporting systems. These elements form the true corporate knowledge that is fundamental to sustainable change.

changedrivers core business improvement processes include:

• Defining and leveraging real corporate knowledge
• Structure, systems and process change
• Performance measurement, practical process formats that support and enable workflow

Aligning People & Change

The people working in an organisation are the key to successfully delivering the planned benefits of a change project. Our approach to Aligning People & Change comprises several components, which can be employed individually or integrated.

The Change Process itself:

• Change strategy and action planning for people related change
• Communication - building trust through honesty, dialogue and involvement
• Progress - measurement, reward and celebration
• Individual and Group Change Plans:
• Change leaders - coaching and support
• Change agents - identification, training, support
• Internal consulting skills - building this capability in your staff
• Teams - building high performance skills

Organisation HR Systems and Structure:

• Organisation structure alignment - ensuring structure matches work flow
• Performance management - linking individual performance to organisational goals
• HR Systems - ensuring HR policy and procedures match the new work environment

Delivering Change Projects

When managers in an organisation have a clear idea of the right change to make, they often lack the key skills, the surge capacity and experienced change management resources to drive the change to the desired end-state. This is our bread and butter and we deliver by:

• Translating strategic requirement into operations
• Tight control of scope and deliverables
• Facilitating, mentoring and managing client teams
• Change advice and leadership
• Planning and managing stakeholder engagement
• Project performance measurement and audit
• Tactical issues and progress management
• Skills transfer
• Successful transition

Technology & Change

Is your business enabled or limited by technology? It is not a question with a simple answer. Appropriate use of information technology (IT) is critical to success for every organisation. It is an area in which there are frequent innovations, providing the opportunity to improve business efficiency or to create completely new businesses.

At changedrivers, we know that finding and maintaining this balance is difficult, and we have developed services to help. Determining the importance of technology and change is a key element in every engagement we undertake, enabling business management to understand the real possibilities of IT and IT management to understand the real needs of the business.

Changes in the use and deployment of IT are essential for the successful implementation of business strategy. No longer can IT direct the business and neither can the business direct IT. We work to ensure IT initiatives are aligned with the business strategy, through business initiatives. Our holistic approach ensures that all projects have the necessary involvement of IT personnel - at all levels - and commitment of time and money to the solution through five types of intervention:

• Creating a partnership between IT and the rest of the business
• Building the business case for investment in IT
• Enhancing commitment to the cause
• Delivering the Project - to specification, on time and within budget
• Confirming the outcome and learning from the project